Built-in administrator recovery
If you are locked out of the built-in administrator account and cannot log in, contact Control Core support for secure recovery assistance.
Email: support@controlcore.io
Include in your message:
- Your Control Core version (
Settings → Aboutor your deployment image tag) - Your deployment type (Kickstart or Helm)
- A description of the lockout condition
A support engineer will guide you through a verified recovery procedure. Recovery steps require direct infrastructure access and are performed under supervision to maintain your audit trail and SOC 2 compliance posture.
Do not attempt self-service recovery procedures found on third-party sites. Control Core's audit log captures administrator actions; an unverified recovery may create compliance gaps in your audit trail.