Control CoreDocs

📌 Subscription Management

This guide explains how to view and manage your Control Core subscription plan and understand license requirements.

📌 Overview

Control Core offers different subscription tiers to meet your organization's needs:

  • Kickstart: 30-day zero-cost pilot with basic features
  • Custom: Self-hosted deployment with full control

Your subscription tier determines:

  • Available features and capabilities
  • License Server connection requirements
  • Policy testing and production deployment access

📌 Viewing Your Subscription

Accessing Subscription Settings

  1. Log in to the Control Core admin console
  2. Navigate to Settings → General
  3. Click on the Subscription tab

Understanding Your Current Plan

The Subscription page displays:

  • Current Plan: Your active subscription tier (Kickstart or Custom)
  • Plan Features: List of features included in your plan
  • Trial Status: If on Kickstart, shows trial expiration date and days remaining
  • License Server Connection: Status of connection to Control Core License Server

Subscription Plans

Kickstart Plan

Features:

  • 30-day zero-cost pilot
  • Basic policy management
  • Sandbox and Production environments
  • Policy testing (requires License Server connection)
  • Production deployment (requires License Server connection)

Trial Period:

  • 30 days from signup
  • Trial expiration date is displayed on the Subscription page
  • After trial expires, upgrade required for continued access

Custom Plan

Features:

  • Self-hosted deployment
  • Full control over infrastructure
  • Unlimited policy management
  • All features available
  • Policy testing and production deployment (requires License Server connection)

Note: Custom plan is the default for local development instances.

📌 License Server Connection

Why License Server Connection is Required

Control Core requires a connection to the License Server for:

  • Subscription Verification: Verifying your subscription status
  • Feature Gating: Enabling policy testing and production deployment
  • Trial Management: Tracking trial periods and extensions

Without License Server Connection

If License Server is not connected:

  • ✅ You can create policies
  • ❌ You cannot test policies
  • ❌ You cannot promote policies to production

Connecting to License Server

  1. Navigate to Settings → General → Telemetry tab
  2. Configure License Admin URL (e.g., https://business-admin.controlcore.io)
  3. Enter your API Key (provided by Control Core)
  4. Click Test Connection to verify connectivity
  5. Click Save to store configuration

See the Telemetry Management Guide for detailed instructions.

📌 Managing Your Subscription

Contacting Support

For subscription-related inquiries:

  • Upgrade Requests: Click Contact Support on the Subscription page
  • Trial Extensions: Request via email to support@controlcore.io
  • Billing Questions: Contact Control Core support team

Understanding License Requirements

Bouncer Pair Licensing

Control Core licensing is based on bouncer pairs:

  • 1 Free Pair: One Control Plane + one bouncer pair (Sandbox + Production) is included
  • Additional Pairs: Each additional bouncer pair requires additional licensing

Your telemetry data automatically tracks bouncer pairs for license verification.

🛠️ Troubleshooting

Subscription Not Displaying Correctly

Issue: Subscription page shows incorrect tier or trial status

Solution:

  1. Verify License Server connection is configured
  2. Check telemetry configuration in Settings → General → Telemetry
  3. Contact support if issue persists

Trial Expired Message

Issue: "Trial period has expired" message appears

Solution:

  1. Check trial expiration date on Subscription page
  2. Contact support to request trial extension or upgrade
  3. Ensure License Server connection is active

Cannot Test or Promote Policies

Issue: Policy testing or production promotion is disabled

Solution:

  1. Verify License Server connection is configured and active
  2. Check Settings → General → Telemetry for connection status
  3. Test connection using Test Connection button
  4. Ensure subscription tier is active (not expired)